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Privacy Policy

Thank you for visiting the website operated by KA International Trading Company Limited. Customer information protection is always our top priority. Therefore, we respect and commit to keeping private information confidential and only collecting necessary information related to sales transactions. To ensure the security of customer information, KA follows the following principles:

1. Purpose of collecting customer personal information:

We provide services and manage customer personal information for the purpose of customer database management and timely handling of arising situations (if any). The purpose of collecting information is to build a comprehensive system that brings the most convenience to customers. Thus, the use of information will serve the following activities:

  • Providing services and sending notifications about information exchange activities between customers and KA.
  • Preventing destructive activities, account theft, or fraudulent activities.
  • Addressing complaints and communicating with customers.
  • Verifying and exchanging information about customer transactions at KA.
  • In case of requests from competent state management agencies.

2. Commitment to securing customer personal information:

Customer personal information on the website is absolutely guaranteed to be secure according to the posted information security policy.

The collection and use of customer information are only carried out with the customer's consent, except for cases where there are different legal provisions and regulations.

No use, transfer, provision, or disclosure to third parties about customer personal information without the consent, except as provided in this regulation or the law.

In case the information server storing personal data is attacked by hackers leading to the loss of customer personal data, the administration is responsible for promptly notifying and working with functional agencies to investigate and handle the case, and at the same time, notifying customers about the incident.

Absolute security of all customer's online transaction information, including electronic invoices and accounting documents, is ensured at KA's secure level 1 data center.

3. Address of the unit collecting and managing information:

KA International Trading Company Limited.

  • Address: 8th Floor, VIETNAM BUSINESS CENTER Building, 57-59 Ho Tung Mau Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam.
  • Phone: +8484764624.

4. Means and tools for consumers to access and edit their personal data:

Customers have the right to check, update, or cancel their personal information by logging into the website and editing or requesting the administration to perform this task.

Customers have the right to file complaints about the disclosure of their personal information to a third party to the administration. Upon receiving such feedback, KA will verify the information, take responsibility for answering reasons, and instruct customers to restore and secure the information.

5. Mechanisms for receiving and resolving complaints related to customer information:

When discovering that their personal information is being used for improper purposes or scope, customers can send feedback and provide relevant evidence to the administration. The administration commits to respond immediately or no later than within 24 working hours from the time of receiving the complaint.

Forms of receiving complaint information: